Jan Burnett

Jan Burnett worked in various small and large businesses.  She believes that one of the most important factors which the most successful businesses shared was that all of their staff had an awareness of the importance of customer satisfaction.

Jan says that rapidly changing technology, strong competition and reduced profit margins have made customer satisfaction more important than ever.  She wrote her ebook to explain in plain language what she believes are the best methods for providing quality customer service in all areas of a business.

Jan said that many books about Customer Service provide tips for better Customer Service and some explain the latest theories and research into the process.  Her book is based on her front-line experience and some solid research into the methods and strategies which are currently being used to enhance interaction with customers in all kinds of situations. She tells you what works and her view about why it does.

Jan has been using the Internet for a few years and includes a section dealing with the benefits of delivering some customer support though your web site. But, she says that there are some potential problems which everyone should also be aware of.  Jan says, “With companies using more technology and reducing the number of experienced staff to cut costs and try to maintain profit levels, providing the best Customer Service you can is more vital than ever.”

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