Solo Ad
 
Subject: How to Keep Happy Customers


How many times have you read an email
from a customer only to gnash your teeth
and let out a stream of expletives that
shouldn't be spoken?

One of the hardest things for an online
business owner to handle is customer
service.  

On the one hand you know you must
honor the guarantee you placed on
your site.

On the other hand you have a proprietory
interest in your "baby" and it's just not
possible that someone doesn't love it
like you do!

Who's right?  Who's wrong?

Actually the answer is the same for
each.  That's not the issue.  The issue
is whether you want to win the battle
but lose the war!

In other words, you can spend many
hours arguing back and forth with a
customer and ultimately win that
particular battle.

Or, you quietly replace the product or
give a refund promptly and courteously
and you win the war.

There are different types of customers
and at some time it's practically a 
given that you will have a few that
will take advantage of you.  If you
can't accept that, the best thing you
can do is close your business and
remain an employee.

However,  if you are committed to
success in your business learn how
to save your business and your
sanity by learning how to handle
customer service.

You can do that here:

Your Link Here

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Classified Ad

Subject: How to Keep Happy Customers

Is the customer always right?
Find out here:

Your Link Here